Shipping policy
SHIPPING POLICY
Erthos Inc. — Swift, Secure, and Reliable Delivery
Erthos Inc.
Fulfillment Center Address: 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281
Customer Support Email: [email protected]
Online Storefront: an0akr-d8.myshopify.com
At Erthos Inc., we believe that receiving your carefully selected desktop essentials should be an exciting and
seamless experience. Whether you have ordered a precision-engineered minimalist clock, an ambient desk lamp to
illuminate your creative focus, or a sleek designer tissue box to elevate your workspace aesthetics, our logistical
commitment is to deliver your items safely, swiftly, and in immaculate condition. This comprehensive Shipping
Policy details our handling procedures, delivery timeframes, carrier partnerships, and international shipping
protocols.
1. ORDER PROCESSING & FULFILLMENT HANDLING
Every order placed on an0akr-d8.myshopify.com is treated with individual care and precision. Our dedicated
fulfillment team operates out of our operational headquarters in Tempe, Arizona.
Processing Window: Standard orders are processed, quality-inspected, and packaged within 1 to 2 business
days (Monday through Friday, excluding major federal holidays).
Order Cutoff Time: Orders placed after 2:00 PM (MST) will typically begin processing on the following
business day.
Confirmation & Verification: Once your payment is verified through our Shopify checkout gateway, you will
receive an immediate automated order confirmation email containing your receipt and itemized summary.
2. SHIPPING METHODS AND ESTIMATED TRANSIT TIMES
We partner with leading, dependable national and international carriers (such as USPS, UPS, and FedEx) to ensure
optimal transit reliability. Estimated delivery windows commence from the exact date of carrier handoff:
Destination Region Shipping Tier Estimated Transit Time
Continental United States Standard Ground 3 to 6 Business Days
Continental United States Expedited Air 2 to 3 Business Days
Alaska, Hawaii & US Territories Priority Flat Rate 5 to 9 Business Days
International Destinations International Air Express 7 to 15 Business Days (Varies by Customs)
3. SHIPPING RATES AND FEE CALCULATIONS
Shipping costs are calculated dynamically at checkout based on the combined volumetric weight, destination postal
code, and selected delivery speed of your cart items. We frequently offer promotional free shipping thresholds for
Erthos Inc. — Shipping & Delivery Policy Page 1 of 3
qualifying orders across our Shopify store. Any applicable shipping fees will be transparently displayed prior to final
payment submission.
4. SPECIALIZED PROTECTIVE PACKAGING STANDARDS
Because our inventory features delicate glass lamp shades, precision electronic clock movements, and structured
home decor finishes, we employ rigorous protective packaging protocols:
Clocks: Secured in custom anti-vibration foam inserts to protect internal mechanical or digital components
against transit shock.
Desk Lamps: Encased in heavy-duty corrugated cartons with reinforced corner buffers to protect lighting
fixtures and touch-sensitive panels.
Desktop Tissue Boxes: Wrapped in moisture-resistant barrier film to prevent surface scuffing and
environmental humidity exposure.
5. TRACKING YOUR SHIPMENT
The moment your package departs our Tempe fulfillment center, you will receive an automated shipping
confirmation email containing your individual tracking number and direct carrier tracking link. You can monitor your
shipment's journey in real-time. Please allow up to 24 hours for tracking scan portals to update following initial
carrier intake.
6. CUSTOMS, DUTIES, AND INTERNATIONAL TAXES
For international shipments originating outside the United States, orders may be subject to import duties, value-
added taxes (VAT), customs clearance fees, and local handling charges levied by the destination country's customs
authorities. These charges are the sole responsibility of the recipient. Erthos Inc. has no control over these
government-mandated fees and cannot predict specific assessment amounts.
Important Note on Undeliverable or Returned Packages
Customers are responsible for providing complete, accurate shipping addresses at checkout. If a package is
returned to Erthos Inc. due to an incorrect address, failed delivery attempts, or unclaimed status at local postal
facilities, the customer will be responsible for actual reshipment postage costs.
7. DELAYED, LOST, OR STOLEN SHIPMENTS
While we entrust our delivery partners to uphold strict transit schedules, unforeseen circumstances such as severe
weather, regional transit disruptions, or carrier peak-season surges can occasionally cause delays. If your package
tracking indicates delivery, but you cannot locate the parcel:
Verify surrounding entryways, reception desks, or mailrooms with household members or building staff.
Contact the local carrier branch directly with your tracking number to open an investigation.
Notify our customer care team at [email protected] within 5 business days if the carrier
is unable to locate the shipment, and we will assist in resolving the claim.
Erthos Inc. — Shipping & Delivery Policy Page 2 of 3
8. CONTACT & LOGISTICS SUPPORT
If you have any specialized shipping inquiries, require delivery instructions adjustments, or need assistance tracking
your desk clock, lamp, or tissue box order, please reach out to our team:
Corporate Entity: Erthos Inc.
Fulfillment Headquarters: 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281
Direct Support Email: [email protected]
Official Online Storefront: an0akr-d8.myshopify.com