Contact information

CONTACT INFORMATION & SUPPORT

Erthos Inc. — We Are Here to Assist Your Workspace Journey

Erthos Inc.
Headquarters Address: 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281
Customer Support Email: [email protected]
Official Online Storefront: an0akr-d8.myshopify.com

At Erthos Inc., we believe that exceptional customer care is the heartbeat of a truly refined shopping experience.
Whether you have questions regarding our minimalist desk clocks, need technical guidance on our adjustable
ambient desk lamps, require assistance styling your workspace with our designer desktop tissue boxes, or wish to
track an active shipment from an0akr-d8.myshopify.com, our dedicated support team is always eager to assist
you.
1. PRIMARY CONTACT CHANNELS
To ensure your inquiries are handled with maximum speed and accuracy, we maintain dedicated communication
lines. Please use the following official contact points for all customer communications:
Electronic Mail (Email Support): [email protected] (Our primary portal for all order
inquiries, returns, and product support questions).
Corporate Headquarters & Mailing Address: Erthos Inc., 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281.
Online Storefront Portal: an0akr-d8.myshopify.com (Accessible 24 hours a day, 7 days a week for browsing
and automated order management).
2. DEPARTMENTAL SUPPORT DIRECTORY
To help us route your request to the most qualified specialist, please review our departmental assistance guidelines
below:

Inquiry Category Primary Focus Area

Recommended Contact
Method

Order Status & Tracking

Shipment updates, delivery tracking numbers, address
modifications, and transit delays.

Email with Order # in subject
line.

Product Guidance &
Tech Support

Clock setting instructions, desk lamp touch-control
troubleshooting, and material care tips.

Email with detailed
description & photos.

Returns, Exchanges &
Claims

Initiating return authorizations, reporting damaged items,
or processing replacements.

Email within 48 hours for
damages.

Wholesale &
Partnerships

Bulk corporate orders, interior design collaborations, and
press inquiries.

Direct corporate email
outreach.

Erthos Inc. — Contact & Support Center Page 1 of 2

3. BUSINESS HOURS AND RESPONSE EXPECTATIONS
Our operational headquarters and customer support desk operate according to Mountain Standard Time (MST):
Operational Days: Monday through Friday (excluding major US federal holidays).
Business Hours: 9:00 AM to 5:00 PM (MST).
Response Time Commitment: We strive to respond to all customer emails sent to
[email protected] within 24 to 48 business hours. Messages received over the
weekend or on holidays will be addressed sequentially on the following business day.
4. TIPS FOR FASTER SUPPORT RESOLUTION
When contacting our support team, providing complete details allows us to resolve your request significantly faster:
Always include your Shopify Order Number (found in your confirmation email from an0akr-d8.myshopify.com).
If you are inquiring about a damaged or defective item (such as a lamp shade or clock movement), please
attach clear, high-resolution photographs showing the issue and packaging.
Ensure your return email address matches the one used during checkout to prevent verification delays.

Secure Communication Notice
Erthos Inc. will never request your sensitive banking passwords, full credit card numbers, or private security
PINs via email or social media messaging. All financial transactions are securely processed directly through
our encrypted Shopify payment gateway.

5. CORPORATE HEADQUARTERS LOCATION
Our administrative offices and primary fulfillment hub are situated in the vibrant innovation hub of Tempe, Arizona.
Please note that our physical office address is designated for administrative operations and authorized return
shipments (with prior Return Merchandise Authorization):
Entity Name: Erthos Inc.
Street Address: 740 S. Mill Avenue, Suite 210
City, State, Zip Code: Tempe, AZ 85281
United States
6. FEEDBACK AND CUSTOMER SUGGESTIONS
At Erthos Inc., we continually refine our collection of clocks, desk lamps, and desktop tissue boxes based on valued
customer feedback. If you have a creative suggestion, a design idea, or a compliment regarding your recent
purchase, we would love to hear from you. Send your notes directly to our care team at
[email protected].