Refund policy

RETURN & REFUND POLICY

Erthos Inc. — Elevating Your Everyday Spaces

Erthos Inc.
Address: 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281
Customer Support Email: [email protected]
Storefront: an0akr-d8.myshopify.com

At Erthos Inc., we take immense pride in crafting and curating refined desktop essentials—ranging from
minimalist clocks and elegant desk lamps to sophisticated desktop tissue boxes. We want every piece you
bring into your workspace or home to inspire tranquility and functional elegance. However, we understand that
sometimes an item may not perfectly match your vision. This comprehensive Return and Refund Policy
outlines your rights, timeframes, and step-by-step procedures to ensure a seamless and transparent
resolution.
1. OVERVIEW OF OUR COMMITMENT
Our goal is your complete satisfaction. Whether you purchased a silent bedside clock, an adjustable ambient
desk lamp, or a sleek designer tissue box, we stand behind the quality of our craftsmanship. If you find
yourself less than fully enchanted by your purchase, our dedicated customer support team is here to guide
you through a hassle-free return or exchange process.
2. ELIGIBILITY WINDOW FOR RETURNS
We offer a robust 30-day return window starting from the exact date your package is marked as delivered by
our shipping carrier. To be eligible for a return, your item must meet the following baseline criteria:
Condition: The item must be unused, unblemished, and in the exact same pristine condition that you
received it.
Packaging: The product must be in its original retail packaging, including all protective inserts, manuals,
and protective films.
Proof of Purchase: You must provide your official order confirmation email, receipt, or invoice number
associated with your Shopify account (an0akr-d8.myshopify.com).
3. PRODUCT-SPECIFIC RETURN GUIDELINES
Because our inventory features distinct categories—precision electronics, delicate lighting, and structural
home decor—please review our specific category standards:

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Product
Category

Specific Return Requirements Exclusions

Clocks (Desk
& Wall)

Must include all original components, battery
covers, USB charging cables (if applicable), and
instruction manuals.

Clocks damaged due to improper battery
insertion, power surges, or water exposure
are ineligible.

Desk Lamps

All integrated power adapters, charging bases,
and touch-control panels must be fully functional
and undamaged.

Lamps showing physical drops, cracked
shades, or unauthorized modification circuits
cannot be accepted.

Desktop
Tissue
Boxes

Must be free from scratches, stains, structural
warping, or exposure to moisture.

Customized or personalized tissue box
editions are final sale and non-returnable.

4. NON-RETURNABLE AND FINAL SALE ITEMS
Certain categories of goods are strictly exempt from being returned under standard policy conditions:
Gift cards and digital promotional vouchers.
Clearance or final-sale items clearly marked on an0akr-d8.myshopify.com at the time of purchase.
Items showing obvious signs of wear, misuse, customer alteration, or missing essential parts not due to an
Erthos Inc. error.
5. STEP-BY-STEP RETURN PROCEDURE
If your item qualifies for a return, please initiate the process by adhering strictly to these steps:
Step 1 — Contact Us: Send an email to our support team at [email protected].
Please include your full name, order number, the specific item(s) you wish to return, and a brief explanation
of the reason.
Step 2 — Receive Return Authorization: Our team will review your request within 24 to 48 business
hours. If approved, you will receive an official Return Merchandise Authorization (RMA) number along with
the designated return shipping address in Tempe, AZ.
Step 3 — Secure Packaging: Carefully pack the item in its original packaging materials. Enclose a printed
copy of your RMA confirmation inside the box to prevent processing delays.
Step 4 — Shipment & Tracking: Ship the package using a traceable shipping service. We strongly advise
purchasing shipping insurance, as Erthos Inc. cannot assume liability for items lost or damaged in transit
during return shipping.

Erthos Inc. — Return & Refund Policy Page 2 of 4

Important Note on Return Shipping Costs
Unless the return is a direct result of our error (e.g., you received a defective, damaged, or incorrect
item), you will be responsible for paying your own shipping costs for returning your item. Original
shipping fees are strictly non-refundable.

6. INSPECTION AND REFUND PROCESSING
Once your returned package arrives at our facility located at 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281,
our quality assurance team will thoroughly inspect the contents:
Approval: If the returned product satisfies all inspection parameters, your refund will be processed
immediately.
Credit Issuance: A credit will automatically be applied to your original method of payment (credit card,
PayPal, or Shopify payment gateway) within 5 to 10 business days, depending on your financial institution's
processing cycles.
Partial Refunds: In accordance with fair commerce practices, partial refunds may be granted if items are
missing parts, show signs of handling, or are not in their original condition.
7. LATE OR MISSING REFUNDS
If you haven't received an expected refund after 10 business days following our confirmation email:
First, re-check your bank account or credit card statement.
Contact your credit card company or banking institution, as posting times often vary.
If you have completed all of these steps and still have not received your refund, please contact us promptly
at [email protected].
8. EXCHANGES
We only replace items if they are defective, damaged upon arrival, or if you wish to swap an unopened item for
a different color variation of the same product. If you need to exchange an item for the exact same model or a
valid variant, send us an email at [email protected] for instructions.
9. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES
We package our delicate desk clocks, lamps, and tissue boxes with utmost care, but transit mishaps can
occasionally occur. If your package arrives damaged or you receive the wrong item:
You must notify us via email within 48 hours of delivery.
Attach clear, high-resolution photographs showing the damaged product, internal packaging materials, and
the shipping box exterior.

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We will expedite a brand-new replacement at zero additional cost or issue an immediate full refund upon
verification.
10. CONTACTING ERTHOS INC.
Should you have any questions, clarifications, or require specialized assistance regarding our Return and
Refund Policy, our customer care representatives are always ready to assist you:
Corporate Entity: Erthos Inc.
Physical Headquarters: 740 S. Mill Avenue, Suite 210, Tempe, AZ 85281
Direct Support Email: [email protected]
Official Online Store: an0akr-d8.myshopify.com

© 2026 Erthos Inc. All Rights Reserved. Designed for Excellence in Home and Workspace Living.